FAQs


 Why We Are Sincere?

We wanted a name that resonated with our business ethos. We want you to know we care; about you, about the fashion crisis, about the quality of our products and the way they are produced.

Why is ethical production so important to you?

We wanted to offer an alternative to fast fashion; feel good fashion. Read more on our ethical production and sustainability ethos here.

How much does shipping cost?

Shipping is calculated automatically on check out.  

Do you offer free shipping?

Yes, within Australia on orders over $AUD100.

How do you ship orders?

Within Australia, we use carbon neutral carrier, Sendle.

Outside of Australia we use Australia Post or DHL.

How can I track my order?

You will be sent an email once your order has been processed with details on how to track your delivery. 

What payment methods do you accept?

We offer VISA, Mastercard, AMEX, Shopify Pay, Google Pay, Apple Pay and PayPal.

Do you offer lay-bys?

We don't offer lay-by at this time.

Do you offer returns?

Yes, we offer 30 day returns on all full-priced items that are unmarked, unworn and still have their tags in tact. Read our returns policy here.

 

For any additional questions, please email us at hello@wearesincere.com or complete the contact for here.